Last Updated: 17/08/24

Thank you for visiting Fluency Lab. At Fluency Lab, we value and respect your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit our website, sign up for our services, make a purchase, or communicate with us.

Information We Collect
When you interact with us, we may collect certain personal information, including but not limited to your name, email address, postal address, phone number, payment information, and order details.

Use of Information
The personal information we collect is used exclusively for the following purposes:

• Communication related to our services.

• Processing and shipping of products.

• Providing you with information about our services and products, including Fluency Lab marketing.

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Marketing and Newsletter Subscription
If you choose to subscribe to our newsletter, we will use your email address to send you information about our products, promotions, and relevant news. You will always have the option to unsubscribe from our newsletter using the provided link in each email.
Please note that by becoming a student of Fluency Lab, you will automatically be added to our mailing list to receive our marketing newsletter unless you opt out.

Automated SMS Messages for Bookings and Reminders
Consent for SMS Messages
When you provide your phone number during the booking process or when signing up for our services, we will ask for your explicit consent to send you automated SMS messages related to your bookings and appointment reminders. This consent is separate from other marketing communications and is specifically for transactional and service-related messages.
Types of SMS Messages
The automated SMS messages you may receive include, but are not limited to:

• Booking confirmations

• Appointment reminders

• Schedule changes or cancellations

• Important updates about your booked services

 

Opting Out of SMS Messages
You have the right to opt out of receiving automated SMS messages at any time. You can opt out by:

1. Replying "STOP" to any automated SMS message you receive from us

2. Contacting our customer support team via email or phone

3. Adjusting your communication preferences in your account settings (if applicable)

Please note that opting out of SMS messages may impact our ability to provide you with timely information about your bookings and appointments.

Frequency of Messages
We will only send SMS messages that are necessary for managing your bookings and appointments. The frequency of these messages will depend on your booking activity and preferences.

Security of Information
We take reasonable measures to protect the personal information we collect and store. However, we cannot guarantee the absolute security of your data.

GDPR/Data Protection Act 2018 Compliance
We are registered with the General Data Protection Regulation (GDPR) and comply with the Data Protection Act 2018 in the UK. For EU/EEA residents, we ensure that:

• We collect and process your data lawfully, fairly, and transparently.

• We only collect data for specified, explicit, and legitimate purposes.

• We limit data collection to what is necessary for the purposes for which it is processed.

• We keep your data accurate and up to date.

• We keep your data only for as long as necessary for the purposes we have told you about.

• We process your data in a manner that ensures appropriate security.

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Fluency Lab Refund Policy for Physical Magazines

 

We hope you enjoy every issue of our magazines. However, if you encounter any issues with your purchase, please review our refund policy below.

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1. Eligibility for Refunds

• Refunds are available for magazines that arrive damaged or if you receive the incorrect issue. Unfortunately, we cannot offer refunds for "change of mind" returns.

• Requests for refunds must be made within 14 days of receiving the magazine.

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2. Return Process

• To initiate a refund, please contact us at support@fluencylab.co or info@fluencylab.co with your order details and the reason for your return.

• Once your refund is approved, return the magazine to the address provided by our support team.

• Return Shipping Costs: Customers are responsible for return shipping unless the magazine was damaged upon arrival or incorrectly sent. In those cases, we will reimburse the return shipping cost.

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3. Condition of Returned Magazines

• Returned magazines must be in “like-new” condition unless they are damaged or incorrect. We reserve the right to decline refunds for items that are used or damaged beyond the original issue.

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4. Refund Processing

• Refunds will be processed within 7-10 business days of receiving the returned magazine.

• Refunds will be issued to the original payment method.

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5. Exchanges and Replacements

• If your magazine arrives damaged or you receive the wrong issue, we’re happy to offer a replacement at no additional charge. Please contact us within 14 days of receiving your order to arrange an exchange.

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6. Non-Refundable Items

• Special editions, limited-edition magazines, and clearance items are non-refundable unless they arrive damaged or there was an error in your order. These items are clearly marked as “non-refundable” on our website.

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7. International Returns

• Customers are responsible for any customs or import fees on returns.

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8. Proof of Delivery for Returns

• Please use a trackable shipping method when returning magazines. This ensures your return is safely received and helps us track your return in case of any issues.

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For Questions or to Request a Refund:
Please reach out to us at support@fluencylab.co or info@fluencylab.co with your order details. We are here to assist you and ensure a smooth process.

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Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact
If you have any questions about this Privacy Policy, feel free to contact us via email at info@fluencylab.co or by phone number at +44 07342 623 592.